WE'RE HIRING! Fulfilment & Store Positions Available
Hiring - Part time positions in Edinburgh and midlothian
Are you passionate about people and beautiful clothing and accessories as much as we are? Looking to work alongside friendly individuals within an inspiring and award winning store setting? If this sounds like you then why not take a look at the positions we are currently hiring for:
Website Fulfilment Coordinator
5 days a week - part time hours (ex. 9am-1pm)
This position is located at:
Fordel Mains Steading, Dalkeith, EH22
Role Summary
Join our dynamic team in the Biscuit HQ based just outside of Dalkeith in Midlothian. Blending creativity and organisation to deliver outstanding service, we are looking for a dedicated and motivated Website Fulfilment Coordinator to wrap and pack all of our online orders and manage our premises day to day - from seamless customer service over telephone and email to accepting and checking off our exciting deliveries in order to prepare them for transfer to store.
A multi-tasker, you will work alongside our head office team, gaining invaluable experience into the behind the scenes nature of a growing independent womenswear business.
Day to Day Responsibilities
- Order Fulfilment: Ensure all online orders are fulfilled promptly, with stock adjustments and tracking completed accurately. Process refunds efficiently and keep customers informed of any order-related issues via email and telephone
- Customer Service: Deliver professional and friendly customer service via email and telephone at all times in order to boost sales and customer satisfaction
- Store Replenishment: Pick transfers to stores to replenish sold items and stock new arrivals.
- Warehouse Management: Oversee the warehouse premises, coordinating activities such as stock intake, organisation, and allocation of space for current stock and future deliveries.
- Consumable Management: Ensure consumables like paper, labels, and bubble wrap are adequately stocked.
- Stock Control: Conduct regular stocktakes, inspections, and identify any damaged goods. Collaborate with Buying and Merchandising teams to develop and implement effective stock control strategies.
- Liaison with Departments: Work closely with Buying, Merchandising, and ECommerce teams to ensure timely arrival, allocation, checking, and labelling of goods for dispatch to customers and stores.
- Purchase Order Setup: Assist in setting up purchase orders for new seasons and allocate barcode information to products before their arrival, liaising with the Merchandiser and suppliers as needed.
- Team Support: Provide cover when needed and assist with tasks during staff absences/holiday.
What You'll Need
- Ability to think on your feet and adapt to changes in delivery schedules and stock arrivals.
- Exceptionally well-organised and analytical, ideally proficient in using the Shopify system for logging stock intake, transfers, and order movements, however this isn't essential as full training will be provided.
- Excellent communication skills to keep other key team members informed about stock developments and orders
- Someone who is a multi-tasker and isn’t afraid to wear many hats to support the team to achieve targets and goals
Perks
- Competitive Salary
- Generous in-store discounts
- Staff Uniform allowance
Deal Breakers
You must have full rights to work within the UK and have the ability to commute to our premises daily - no local transport links available.
How to apply
If this sounds like you then we would love to hear from you! Covering letter and CV should be sent to jasmyn@biscuit.clothing for consideration. The role is likely to commence in June - ideally 5 days per week with part time hours as per example above 9am-1pm.
Looking for something in store?
Sales Advisor
Part Time / Flexible
This position is located at:
132 Bruntsfield Place, Edinburgh EH10 4ER
Role Summary
To provide a personalised and unforgettable in-store experience for customers who visit us. Naturally driven, you will work with the team to achieve sales targets with your positive & energetic 'can-do' attitude. A natural conversationalist, you will have a fashion-led mindset with a creative flare that allows you to think out of the box to meet customer requirements and expectations.
WHAT YOU WILL NEED
- Experience working in a retail setting
- Sales and target driven
- Natural conversationalist
- Results oriented
- Flexible, adaptable approach
- Exemplary interpersonal skills
- Exceptional customer service with a customer-centric approach
- Interest in Fashion and Brands
- Open to learning, training and development opportunities, with a ‘can-do’ attitude
PERKS
- Competitive rate based on previous experience
- Generous Staff Discounts
- Seasonal Uniform Allowance
- Incentives based on sales
HOW TO APPLY
If you meet the criteria and are interested in working with us, we would love to hear from you. Pop into our store in Edinburgh and chat to Karen about the role or send us your cover letter and CV - jasmyn@biscuit.clothing
